Physiotherapy is an evidence-based form of therapy that takes a holistic approach to improving a patient’s wellbeing. It uses education, advice and tailored exercise prescriptions to rehabilitate people with musculoskeletal pains and injuries. Such problems can present themselves at any stage of your life, and can be work-related, sports-related or may seem to simply appear out of nowhere!
For decades, scientific studies have provided strong evidence of physiotherapy’s effectiveness in rehabilitating patients. Following a practitioner’s personalised rehabilitation programme will help treat musculoskeletal issues, reducing pain. A good practitioner will also provide advice on preventing such an issue from reoccurring.
In the vast majority of cases, clinical best practice states that hands-on treatment should be used as secondary treatment, if at all, in the successful management of musculoskeletal complaints.
JimJam physios are fully qualified, UK-based physiotherapists who are accredited by all necessary bodies. They must have at least 3 years relevant clinical experience and come recommended. Click here to find out more.
Any UK resident 18 and over can use JimJam. Patients come from all walks of life and might have pains related to work or sport or just from going about everyday life. You can benefit from physiotherapy at any age - problems tend to appear with age but putting stress on certain muscles can happen at any stage of your life.
Appointments are available whenever a JimJam physio is around. This could be any time from early in the morning until late at night - just click here to see what times we have available right now.
All JimJam consultations cost £19.99. There are absolutely no other fees involved: access to your prescribed exercise programme is included and there are no subscription charges.
In a few rare cases, the physio may want to refer you onto other healthcare professionals, for example, for further investigations relating to you diagnosis. This could be to your GP, another healthcare professional and in very rare cases to Emergency Care. Your JimJam physio will provide you with all the guidance you need.
JimJam is not an emergency service. If in doubt about the severity of your problem, seek Emergency Care immediately.
All you need in order to JimJam is a computer with a webcam and microphone, and a reliable internet connection. A little bit of peace and quiet helps too!
We take MasterCard, VISA, and American Express credit card or debit card payments.
If you experience difficulties when using your card, please get in touch with your bank.
Once you have completed the registration form and chosen an appointment time, you will find a field on the right hand side of the screen. Entering your code there will apply your discount. You lucky JimJam!
Yes. We use Stripe to process all payments, so we never even see nor store your credit card data.
No. There are absolutely no additional charges - just the cost of your appointment and any follow-up appointment you choose to have.
At the moment, we do not interact with insurance providers. All that JimJam can do is provide a receipt of your payment which you may use to claim back from your insurer, if that is the arrangement.
JimJam is not a healthcare supplier for the NHS. We provide consultation appointments which are quicker to access and simple to use as well as being affordable.
You’ll need to give us basic information about yourself and your medical history so that your JimJam physio can carry out their diagnosis as accurately as possible.
The video consultations are stored in industry-standard security for a minimum of three months before being permanently deleted.
A JimJam consultation is very similar to a traditional physiotherapy appointment. No patient or complaint is the same so your consultation will reflect your need but as an example you can expect a JimJam consultation to consist of:
A JimJam consultation typically lasts twenty minutes but it varies depending on the complexity of the issue at hand.
It depends on your individual requirements but typically your JimJam physio will check your progress and adapt your rehabilitation programme based on the information and answers you provide. They may also offer further advice on preventing pain and injury.
Not necessarily. It depends upon your presentation and progress, so if you are progressing well against your JimJam personal rehab plan then great – we don’t need to see you again!
During your initial consultation your JimJam physio will be able to advise as to your expected recovery, estimated timeframe and whether you will likely need follow up with us.
Your programme will be emailed to you on the day of your consultation, usually within an hour of it ending. If you have not received it by then, please contact us and we’ll sort it out.
Your exercise prescription will have a detailed description of how and when to complete your rehab. It will also have detailed videos showing you exactly how to do each exercise. All of this is accessible via any web connection.
This depends upon the individual patient and their presenting complaint. Your JimJam physio will be able answer this question in more detail during your consultation.
Glad to hear that you're so keen to JimJam!
In general we like patients to have individual appointments so that the JimJam physios can advise if and when follow up appointments are required. This maximises the clinical benefit whilst minimising your costs.
That said, there are some situations where a series of appointments is advantageous (for example – people managing long-term sporting injuries). We work with sports clubs to tailor packages to specific requirements (click here to contact us to see how we can work with your sports club), and please check our homepage regularly for how our packages could help you.
If your JimJam physio recommends that you have a follow up appointment, they will send you a reminder at the appropriate time. This automatically gives you access to their diary and so you can book your follow up appointment with the same JimJam physio.
However, if you would prefer to see a different physio, then that is absolutely fine and all our JimJam physios will have full access to your JimJam medical record and are able to pick up where the previous physio left off.
At the moment, JimJam physios can’t prescribe medication, but they can refer you to your GP and provide advice and guidance where appropriate.
At the moment, JimJam physios can’t write fit notes, but they can refer you to your GP and provide advice and guidance where appropriate.
If you require onward referral, your JimJam physio will be able to facilitate this fully.
At the moment, JimJam supports the more recent versions of Google Chrome, Firefox, Internet Explorer 10 or 11, and Edge. If you would like to install Chrome, please click here.
At the moment, JimJam does not support smartphones. However, we are working on making them compatible, with an app being launched early 2017.
Technically, you can JimJam even without a webcam, but we believe that by seeing your physio and them seeing you improves the diagnosis and overall experience. However, we are happy to JimJam by phone and you would still have full access to the JimJam rehab support.
Please let us know as soon as you need to cancel. If your cancellation is more than 24 hours before the appointment, we will give you credit which can be used to book an appointment of the same value. If your cancellation is less than 24 hours before the appointment, then a charge will be incurred. Please refer to our cancellation policy for full details.
If you are unable to attend your appointment please let us know as soon as possible. If you are running late our JimJam physios are only able to wait 10 minutes after your scheduled appointment start time as any longer than this it is unable to complete a consultation without overrunning and impacting on other patients. If you do not attend your appointment and do not inform us in advance, then you will be charged for your appointment. Please see our cancelation policy for full details.
Unfortunately technology can play up sometimes, especially if your internet connection is unstable. It’s best to double-check that everything is ready before you begin your consultation as we cannot always offer refunds or compensation if something goes wrong. If you do encounter problems then our JimJam physios will do their best to advise and help you during your appointment.
We hope that you really value your JimJam consultations but if for any reason you feel our service hasn’t met your expectations then we really want to hear from you. Please get in touch with us here and we’ll get back to you as soon as possible.
JimJam physios can be located anywhere in the UK and may therefore not be near to you. If the unlikely event your JimJam physio believes that you need to be referred to see a physio in person, then they will guide you to a practice near to you.
JimJam is only for patients aged 18 and over. If you are under 18 and would like to have an appointment, your legal guardian must sign up on your behalf.
You can access JimJam from anywhere in the world but, for insurance purposes, your regular residential address must be in the UK.
Any UK resident can use JimJam from anywhere in the world.
The JimJam affiliate programme is being launched in 2017. Please get in touch and let us know if this is of interest to you.
Glad to hear that you want to join the JimJam team! Please get in touch with us here.
You must be able to converse fluently in English, be based in the UK, be HCPC registered, have at least three years of relevant clinical experience and have a strong set of references.
JimJam promptly pays a competitive locum rate and offers flexible hours. So you can earn extra income any time that you're not consulting face-to-face, whether that's early in the morning or late in the evening. There are no minimum hours – you simply work when you want to!
All you need is a computer with a high-definition webcam and microphone, and a fast and reliable internet connection.
JimJam can provide Occupational Health services for businesses of all sizes. If you would like to find out more about how your business and employees can benefit from efficient and affordable physiotherapy provision, please take a look at this page.
Yes. We can supply the software and surrounding structure enabling you to provide remote consultation with a JimJam-quality platform but without the JimJam branding. Get in touch with us here to find out more.